Call Center Representative - Corporate Call Center

Providence; Mission Hills (CA); On-site; USD 36,000 - 50,000; Full time

Job summary

Providence Facey Medical Foundation is seeking a Call Center Representative to support the Call Center Team and internal departments. The role involves scheduling appointments, answering patient questions, and entering data into our systems with a focus on team collaboration and accuracy.

Responsibilities include handling patient inquiries, maintaining current information resources, and contributing to a service-oriented culture. Prior call center experience is beneficial.

Qualifications

• 2 years customer service experience.
• 1 year medical office or health care experience.
• Epic experience.
• Medical terminology experience.

Responsibilities

• Schedule appointments for patients.
• Field patient questions and provide accurate information.
• Enter data into computer systems accurately and timely.
• Collaborate with Call Center Team and internal departments to resolve inquiries.

Skills

Customer service

Communication

Data entry

Tools

Epic

Job description

Under the direction of the Supervisor, Call Center, the Call Center Rep supports the Call Center Team and internal departments by scheduling appointments and fielding patient questions. This position is responsible for customer inquiries through a centralized call center, data entry in computer system, utilizing resources to remain current and working as a team.

Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence Facey Medical Foundation and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

• 2 years customer service experience.

Preferred Qualifications:

• 1 year medical office or health care experience.
• Epic experience.
• Medical terminology experience.

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.