Patient Care Call Center Specialist

Providence; Mission Hills (CA); On-site; USD 36,000 - 50,000; Full time

Job summary

Providence Facey Medical Foundation is seeking a Call Center Representative to support the Call Center Team and internal departments. The role involves scheduling appointments, answering patient questions, and entering data into our systems with a focus on team collaboration and accuracy.

Responsibilities include handling patient inquiries, maintaining current information resources, and contributing to a service-oriented culture. Prior call center experience is beneficial.

Qualifications

• 2 years customer service experience.
• 1 year medical office or health care experience.
• Epic experience.
• Medical terminology experience.

Responsibilities

• Schedule appointments for patients.
• Field patient questions and provide accurate information.
• Enter data into computer systems accurately and timely.
• Collaborate with Call Center Team and internal departments to resolve inquiries.

Skills

Customer service

Communication

Data entry

Tools

Epic

Job description

Providence Facey Medical Foundation is seeking a Call Center Representative to support the Call Center Team and internal departments. The role involves scheduling appointments, answering patient questions, and entering data into our systems with a focus on team collaboration and accuracy.

Responsibilities include handling patient inquiries, maintaining current information resources, and contributing to a service-oriented culture. Prior call center experience is beneficial.