Supervisor Call Center Operations

Agence PROvidence; California; On-site; USD 60,000 - 90,000; Full time

Job summary

Providence Facey Medical Foundation is seeking a Call Center Supervisor to oversee the Call Center staff under the Call Center Manager, and to collaborate with leadership to support departmental needs. The role includes assisting in recruitment, hiring, training and retention of staff.

Qualified candidates bring at least 2 years in healthcare and 2 years in leadership. A Bachelor’s degree in Healthcare or related field is preferred, along with experience in a call center environment.

Qualifications

• 2 years experience working in a healthcare environment.
• 2 years leadership experience.
• Bachelor’s degree in Healthcare or related field preferred.

Responsibilities

• Supervise Call Center staff under the direction of the Call Center Manager.
• Collaborate with Call Center leadership to guide departmental needs.
• Assist in recruitment, hiring, training, development and retention of staff.

Skills

Healthcare experience

Staff supervision

Leadership

Recruitment support

Training and development

Education

Bachelor's degree in Healthcare or related field

Job description

Under the direction of the Call Center Manager, the Call Center Supervisor is responsible for direct supervision of the Call Center Staff and collaborates with Call Center leadership to guide and support departmental needs. In addition, this position is responsible for assisting in recruitment, hiring, training, development and retention of staff.

Providence caregivers are not simply valued — they’re invaluable. Join our team at Providence Facey Medical Foundation and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

• 2 years experience working in a healthcare environment
• 2 years leadership experience

Preferred Qualifications:

• Bachelor’s Degree in Healthcare or related field, or a combination of education and directly related work experience
• 2 years experience working in a call center environment

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.