Member Support Specialist - Health Information Management

Providence; Orange (CA); On-site; USD 34,000 - 47,000; Full time

Job summary

Providence is seeking a Call Center Representative - Health Information Management in Orange, CA. You will support the Call Center by advocating for members, resolving inquiries across channels, and assisting internal departments. Data entry and coordination of special projects are part of the role.

Required qualifications include 2 years in customer service and basic Windows/Excel/Outlook skills. Healthcare experience and IDX knowledge are preferred.

Qualifications

• 2 years of experience in a customer service environment.
• Basic experience with Microsoft Windows, Excel, Word, and Outlook.

Responsibilities

• Resolve customer inquiries through multiple channels.
• Enter data to maintain computer systems.
• Coordinate special projects and events.
• Advocate on behalf of members and help navigate the managed care system.

Skills

Customer service

Windows

Excel

Outlook

Tools

IDX experience

Job description

Providence is seeking a Call Center Representative - Health Information Management in Orange, CA. You will support the Call Center by advocating for members, resolving inquiries across channels, and assisting internal departments. Data entry and coordination of special projects are part of the role.

Required qualifications include 2 years in customer service and basic Windows/Excel/Outlook skills. Healthcare experience and IDX knowledge are preferred.