Healthcare Call Center Specialist

Endeavor Health; Evanston (IL); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Career Pathways to Promote Growth

Medical, Dental, Vision options

Tuition Reimbursement

Free Parking at designated locations

Wellness Program Savings Plan

Health Savings Account Options

Retirement Options with Company Match

Paid Time Off

Community Involvement Opportunities

Job summary

Endeavor Health in Evanston, IL is seeking a Hospital Operator to be the first point of contact for incoming calls, directing them and providing information. The role supports the hospital's communications, ensuring calls are handled promptly and professionally.

Shift patterns include Week 1 and Week 2 schedules with rotating weekends and holiday coverage; the position emphasizes empathy, accurate message relay, privacy compliance (HIPAA), and exemplary customer service.

Qualifications

• Bachelor's Degree preferred
• 1 year experience in telephone operator or customer service role, preferably in healthcare

Responsibilities

• Answer incoming calls professionally and route to appropriate department
• Provide general hospital information (visiting hours, location, services)
• Accurately record and relay messages to staff
• Respond to emergencies and code calls, coordinating with personnel
• Maintain detailed records of all calls and communications
• Assist callers in distress with empathy and professionalism
• Use hospital communication systems (telephone, paging, intercom) and troubleshoot
• Follow HIPAA and hospital privacy policies

Job description

Endeavor Health in Evanston, IL is seeking a Hospital Operator to be the first point of contact for incoming calls, directing them and providing information. The role supports the hospital's communications, ensuring calls are handled promptly and professionally.

Shift patterns include Week 1 and Week 2 schedules with rotating weekends and holiday coverage; the position emphasizes empathy, accurate message relay, privacy compliance (HIPAA), and exemplary customer service.