Healthcare Call Center & Scheduling Specialist

Howard University; Washington (District of Columbia); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Health insurance

PTO & holidays

Flexible work

403(b) with match

Tuition reimbursement

Career development

Wellness programs

Commuter benefits

Company culture

Job summary

Howard University are seeking a Clinical Account Rep I to act as the first point of contact for patients, providers, staff, and affiliates. You will answer inbound calls with professional courtesy, schedule appointments, and verify demographic details in the scheduling system.

You will collect required information, inform patients of documents to bring, and aim for 100% patient satisfaction while handling multiple tasks in a fast-paced call center environment.

Qualifications

• High School Diploma or equivalent.
• One year of experience in a high-volume call center environment.
• Experience with scheduling, registration, and call handling processes.
• Knowledge of medical terminology.
• Ability to navigate computer systems and perform data entry.

Responsibilities

• Schedule appointments for patients and manage large volumes of inbound calls.
• Answer calls promptly in a professional manner following scripts.
• Enter accurate demographic information into Allscripts.
• Ensure correct appointment details (date, time, provider, location).
• Inform patients of documents to bring (insurance card, etc.).
• Remind patients to arrive early for paperwork.
• Provide information to enhance patient satisfaction and service quality.
• Identify caller needs and offer solutions or alternatives.

Skills

Communication

Active listening

Multitasking

Time management

Typing

Education

High School diploma

Tools

Allscripts

Job description

Howard University are seeking a Clinical Account Rep I to act as the first point of contact for patients, providers, staff, and affiliates. You will answer inbound calls with professional courtesy, schedule appointments, and verify demographic details in the scheduling system.

You will collect required information, inform patients of documents to bring, and aim for 100% patient satisfaction while handling multiple tasks in a fast-paced call center environment.