Healthcare Call Center Scheduler – Remote Transition Eligible

Baptist Health; United States; Híbrido; USD 38.000 - 48.000; Jornada completa

Descripción de la vacante

Baptist Health in Lexington, KY is seeking a Medical Call Center Representative (Scheduler) to join the Patient Connection Hub. You will handle incoming calls, schedule appointments electronically, and input data into the EHR with high accuracy.

This full-time role requires excellent communication skills, strong problem-solving abilities, and a courteous, patient-focused approach. Training is paid, and the position will transition to work-from-home after qualifying criteria are met.

Formación

• Strong computer skills and ability to navigate electronic health records.
• Excellent communication and interpersonal skills for patient interactions.
• Ability to meet and maintain established metrics in a fast-paced environment.

Responsabilidades

• Works in a fast paced, call center environment accepting incoming calls promptly and makes outbound calls in a professional and courteous manner.
• Schedules appointments electronically for new and established patients, inputs information into the EHR with high accuracy.
• Resolves questions related to referrals, pre-authorizations, and insurance verifications.
• Indexes medical records according to defined processes.
• Demonstrates commitment, compassion and customer service for patients, providers and team members.
• Maintains clear verbal and written communication while following proper grammar rules.
• Maintains composure during stress and stays helpful at all times.
• Ensures attendance, punctuality, and metrics are met to be successful in this role.

Conocimientos

Strong computer skills

Research and problem-solving

Excellent attendance and punctuality

Verbal and written communication

Telephone communication etiquette

Educación

High School Diploma or equivalent

Herramientas

EHR system

Descripción del empleo

Baptist Health in Lexington, KY is seeking a Medical Call Center Representative (Scheduler) to join the Patient Connection Hub. You will handle incoming calls, schedule appointments electronically, and input data into the EHR with high accuracy.

This full-time role requires excellent communication skills, strong problem-solving abilities, and a courteous, patient-focused approach. Training is paid, and the position will transition to work-from-home after qualifying criteria are met.