Healthcare Call Center Representative - PC

Baptist Health; United States; Híbrido; USD 38 000 - 48 000; Tempo integral

Resumo da oferta

Baptist Health in Lexington, KY is seeking a Medical Call Center Representative (Scheduler) to join the Patient Connection Hub. You will handle incoming calls, schedule appointments electronically, and input data into the EHR with high accuracy.

This full-time role requires excellent communication skills, strong problem-solving abilities, and a courteous, patient-focused approach. Training is paid, and the position will transition to work-from-home after qualifying criteria are met.

Qualificações

• Strong computer skills and ability to navigate electronic health records.
• Excellent communication and interpersonal skills for patient interactions.
• Ability to meet and maintain established metrics in a fast-paced environment.

Responsabilidades

• Works in a fast paced, call center environment accepting incoming calls promptly and makes outbound calls in a professional and courteous manner.
• Schedules appointments electronically for new and established patients, inputs information into the EHR with high accuracy.
• Resolves questions related to referrals, pre-authorizations, and insurance verifications.
• Indexes medical records according to defined processes.
• Demonstrates commitment, compassion and customer service for patients, providers and team members.
• Maintains clear verbal and written communication while following proper grammar rules.
• Maintains composure during stress and stays helpful at all times.
• Ensures attendance, punctuality, and metrics are met to be successful in this role.

Conhecimentos

Strong computer skills

Research and problem-solving

Excellent attendance and punctuality

Verbal and written communication

Telephone communication etiquette

Formação académica

High School Diploma or equivalent

Ferramentas

EHR system

Descrição da oferta de emprego

Job Description

Baptist Health is looking for a Medical Call Center Rep (Scheduler) to join our team at the Patient Connection Hub located at 2424 Harrodsburg Rd, Lexington, KY 40504.

• 1st shift hours
• Paid training
• Position will be transitioning to Work-from-Home after set criteria has been met

Position Responsibilities

• Works in a fast paced, call center environment accepting incoming calls promptly and makes outbound calls in a professional and courteous manner.
• Schedules appointments electronically for new and established patients, collects and inputs information into our electronic EHR while maintaining a high degree of accuracy.
• Independently works to resolve patient and provider questions related to patient care referrals, pre-authorizations/pre-certifications and insurance verifications.
• Indexes medical records according to defined processes.
• Demonstrates the highest level of commitment, compassion and customer service for all of our patients, providers and other team members.
• Possesses and displays excellent verbal and written communication skills with ability to convey information in a clear, focused and concise manner while following proper grammar rules.
• Demonstrates strong telephone communication and etiquette skills.
• Maintain composure during moments of stress and maintain a helpful disposition at all times.
• Excellent attendance, punctuality, and ability to meet and maintain established metrics are crucial to being successful in this role.

Minimum Education, Training, and Experience Required

• High School Diploma or equivalent.
• Strong computer skills.
• Strong research and problem-solving abilities.
• Must be able to successfully pass a thorough background check and drug screen.
• Excellent attendance, punctuality, and ability to meet and maintain established metrics are crucial to being successful in this role.

Baptist Health is an Equal Employment Opportunity employer.