Healthcare Call Center Representative Scheduler

Kyeatright; Louisville (KY); Hybrid; USD 40,000 - 52,000; Full time

Job summary

Baptist Health Medical Group is seeking a Medical Call Center Rep (Scheduler) for the Patient Connection Hub in Jeffersontown, KY. This role supports scheduling, referrals, and records retrieval while maintaining accuracy and patient focus.

You will work in a fast-paced environment with a strong emphasis on attendance, professionalism, and customer service, with transition to work-from-home after criteria are met. First-shift hours and training provided.

Qualifications

• High School Diploma or equivalent.
• Strong computer skills.
• Strong research and problem-solving abilities.
• Must pass a thorough background check and drug screen.
• Excellent attendance and ability to meet metrics.

Responsibilities

• Answer and route incoming calls in a fast-paced call center.
• Schedule appointments electronically and input data into the EHR with high accuracy.
• Resolve questions related to referrals, pre-authorizations, and insurance verifications.
• Index medical records according to defined processes.
• Maintain professional communication and meet established metrics.

Skills

Excellent communication

Strong computer skills

Research and problem-solving

Attendance and punctuality

Background check and drug screen

Education

High School Diploma or equivalent

Job description

Summary Job Description

Baptist Health Medical Group is looking for a Medical Call Center Rep. (Scheduler) to join our team at our Patient Connection Hub. This is the job you've been waiting for! In an effort to help improve the customer service experience and streamline the appointment scheduling process for our patients, Baptist has created the Patient Connection Hub, a state-of-the-art healthcare call center. Agents are trained to field calls from patients to their Baptist Health Medical Group providers across the state to schedule appointments, complete referrals, retrieve medical records, and provide other services. The hub is a one-stop experience designed to streamline patient and provider communication. 1st shift hours Paid training Position will be transitioning to Work-from-Home after set criteria has been met. This position is for the Patient Connection Hub located at 1901 Campus Pl, Jeffersontown, KY 40299.

Position Responsibilities

• Works in a fast paced, call center environment accepting incoming calls promptly and makes outbound calls in a professional and courteous manner.
• Schedules appointments electronically for new and established patients, collects and inputs information into our electronic EHR while maintaining a high degree of accuracy.
• Independently works to resolve patient and provider questions related to patient care referrals, pre-authorizations/pre-certifications and insurance verifications.
• Indexes medical records according to defined processes.
• Demonstrates the highest level of commitment, compassion and customer service for all of our patients, providers and other team members.
• Possesses and displays excellent verbal and written communication skills with ability to convey information in a clear, focused and concise manner while following proper grammar rules.
• Demonstrates strong telephone communication and etiquette skills.
• Maintain composure during moments of stress and maintain a helpful disposition at all times.
• Excellent attendance, punctuality, and ability to meet and maintain established metrics are crucial to being successful in this role.

Minimum Education, Training, and Experience Required

• High School Diploma or equivalent.
• Strong computer skills.
• Strong research and problem-solving abilities.
• Must be able to successfully pass a thorough background check and drug screen.
• Excellent attendance, punctuality, and ability to meet and maintain established metrics are crucial to being successful in this role.

Preferred Skills

• Prior medical office experience or prior call center experience.
• Prior experience in pre-registration and/or scheduling call center, customer service.

EEO Statement

Baptist Health is an Equal Employment Opportunity employer, and seeks to employ individuals without regard to race, color, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, religious or political beliefs, protected veteran status, employment status or any other protected class identified in any federal, state, or local law. Baptist Health specifically encourages minority, female, disabled, veteran and other candidates from diverse backgrounds to apply and strengthen our team.

Please note that Baptist Health is a drug-free workplace and employment with Baptist Health is subject to post offer, pre-employment drug testing.

NOTICE OF NONDISCRIMMATION AND ACCESSIBILITY TO SERVICES

Persons with hearing and speech impairments can contact Baptist Health facilities by using the Kentucky Relay Service, a toll‑free telecommunication device for the deaf (TDD). For voice to TDD, call 800.648.6057. For TDD to voice, call 800.648.6056.

Baptist Health is the first health system in the U.S. to have all of its hospitals recognized by the American Nursing Credentialing Center with either a Magnet or Pathway to Excellence designation for nursing excellence. Baptist Health's eight owned hospitals include more than 2,300 licensed beds in Corbin, Elizabethtown, La Grange, Lexington, Louisville, Paducah, Richmond and New Albany, Indiana. Baptist Health also operates two joint venture hospitals: the 410‑bed Baptist Health Deaconess Madisonville in Madisonville, Kentucky with Deaconess Health System based in Evansville, Indiana, and the Baptist Health Rehabilitation Hospital, a 40‑bed inpatient rehabilitation facility with Encompass Health, based in Birmingham, Alabama. Baptist Health employs more than 24,000 people in Kentucky and surrounding states. Baptist Health's employed provider network, Baptist Health Medical Group, has more than 1,820 employed providers offering care in 78 specialties, including approximately 862 physicians and 958 advanced practice clinicians. Baptist Health's physician network also includes more than 2,000 independent physicians.

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