Remote Medical Call Center Scheduler (Paid Training)

Kyeatright; Louisville (KY); Hybrid; USD 40,000 - 52,000; Full time

Job summary

Baptist Health Medical Group is seeking a Medical Call Center Rep (Scheduler) for the Patient Connection Hub in Jeffersontown, KY. This role supports scheduling, referrals, and records retrieval while maintaining accuracy and patient focus.

You will work in a fast-paced environment with a strong emphasis on attendance, professionalism, and customer service, with transition to work-from-home after criteria are met. First-shift hours and training provided.

Qualifications

• High School Diploma or equivalent.
• Strong computer skills.
• Strong research and problem-solving abilities.
• Must pass a thorough background check and drug screen.
• Excellent attendance and ability to meet metrics.

Responsibilities

• Answer and route incoming calls in a fast-paced call center.
• Schedule appointments electronically and input data into the EHR with high accuracy.
• Resolve questions related to referrals, pre-authorizations, and insurance verifications.
• Index medical records according to defined processes.
• Maintain professional communication and meet established metrics.

Skills

Excellent communication

Strong computer skills

Research and problem-solving

Attendance and punctuality

Background check and drug screen

Education

High School Diploma or equivalent

Job description

Baptist Health Medical Group is seeking a Medical Call Center Rep (Scheduler) for the Patient Connection Hub in Jeffersontown, KY. This role supports scheduling, referrals, and records retrieval while maintaining accuracy and patient focus.

You will work in a fast-paced environment with a strong emphasis on attendance, professionalism, and customer service, with transition to work-from-home after criteria are met. First-shift hours and training provided.