Remote Medical Call Center Scheduler

BHMG Baptist Health Medical Group Inc.; Lexington (KY); Hybrid; USD 29,000 - 38,000; Full time

Job summary

Baptist Health is seeking a Medical Call Center Representative (Scheduler) for the Patient Connection Hub in Lexington, KY. The role involves scheduling appointments, entering data into the EHR, and assisting with referrals and insurance verifications in a fast-paced call center environment.

On-site position with paid training; will transition to work-from-home after criteria are met, requiring strong computer skills and reliable, clear communication.

Qualifications

• High School Diploma or equivalent.
• Strong computer skills.
• Strong research and problem-solving abilities.
• Must pass a thorough background check and drug screen.
• Excellent attendance, punctuality and ability to meet established metrics.

Responsibilities

• Schedule appointments electronically for new and established patients.
• Input information into our electronic EHR with high accuracy.
• Respond to patient and provider questions related to referrals, pre-authorizations and insurance verifications.
• Index medical records according to defined processes.
• Maintain professional communication and customer service at all times.

Skills

Computer skills

Research skills

Problem solving

Education

High School Diploma

Tools

EHR systems

Job description

Baptist Health is seeking a Medical Call Center Representative (Scheduler) for the Patient Connection Hub in Lexington, KY. The role involves scheduling appointments, entering data into the EHR, and assisting with referrals and insurance verifications in a fast-paced call center environment.

On-site position with paid training; will transition to work-from-home after criteria are met, requiring strong computer skills and reliable, clear communication.