Healthcare Call Center Scheduler (Remote Eligible)

Baptist Health; Lexington (KY); Sur place; USD 33 000 - 45 000; Plein temps

Résumé du poste

Baptist Health in Lexington, KY seeks a Medical Call Center Representative (Scheduler) for the Patient Connection Hub at 2424 Harrodsburg Rd. First shift with paid training and a plan to transition to work-from-home after criteria are met.

You will handle high-volume calls, schedule appointments, input data into the EHR, and resolve questions on referrals, authorizations and insurance verifications while maintaining accuracy and compassion.

Qualifications

• High School Diploma or equivalent.
• Strong computer skills.
• Strong research and problem-solving abilities.
• Must be able to successfully pass a thorough background check and drug screen.
• Excellent attendance, punctuality, and ability to meet and maintain established metrics are crucial to being successful in this role.

Responsabilités

• Works in a fast paced, call center environment accepting incoming calls promptly and makes outbound calls in a professional and courteous manner.
• Schedules appointments electronically for new and established patients, collects and inputs information into our electronic EHR while maintaining a high degree of accuracy.
• Independently works to resolve patient and provider questions related to patient care referrals, pre-authorizations/pre-certifications and insurance verifications.
• Indexes medical records according to defined processes.
• Demonstrates the highest level of commitment, compassion and customer service for all of our patients, providers and other team members.
• Possesses and displays excellent verbal and written communication skills with ability to convey information in a clear, focused and concise manner while following proper grammar rules.
• Demonstrates strong telephone communication and etiquette skills.
• Maintain composure during moments of stress and maintain a helpful disposition at all times.
• Excellent attendance, punctuality, and ability to meet and maintain established metrics are crucial to being successful in this role.

Connaissances

Strong computer skills

Research and problem-solving

Excellent attendance

Formation

High School Diploma or equivalent

Description du poste

Baptist Health in Lexington, KY seeks a Medical Call Center Representative (Scheduler) for the Patient Connection Hub at 2424 Harrodsburg Rd. First shift with paid training and a plan to transition to work-from-home after criteria are met.

You will handle high-volume calls, schedule appointments, input data into the EHR, and resolve questions on referrals, authorizations and insurance verifications while maintaining accuracy and compassion.