Healthcare Call Center Representative - PC

bhs; Lexington (KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid training

Job summary

Baptist Health is seeking a Medical Call Center Rep (Scheduler) to join the Patient Connection Hub in Lexington, KY. The role includes scheduling appointments, entering data into the EHR, and resolving patient and provider inquiries. After meeting criteria, the position transitions to a Work-from-Home setup.

The role requires strong communication, excellent attendance, and the ability to work in a fast-paced call center environment with a focus on accuracy and guest service.

Qualifications

• High School Diploma or equivalent.
• Strong computer skills.
• Strong research and problem-solving abilities.
• Must pass a thorough background check and drug screen.
• Excellent attendance, punctuality, and ability to meet metrics are crucial to being successful in this role.

Responsibilities

• Schedules appointments electronically for new and established patients.
• Accepts incoming calls promptly and makes outbound calls in a professional and courteous manner.
• Inputs information into the EHR with a high degree of accuracy.
• Resolves patient and provider questions related to referrals, pre-authorizations/pre-certifications and insurance verifications.
• Indexes medical records according to defined processes.
• Demonstrates the highest level of commitment, compassion and customer service for patients, providers and team members.
• Possesses and displays excellent verbal and written communication skills with clear, concise information while following grammar rules.
• Demonstrates strong telephone communication and etiquette skills.
• Maintains composure during moments of stress and maintains a helpful disposition.
• Excellent attendance and ability to meet established metrics are crucial to success in this role.

Skills

Appointment scheduling

EHR data entry

Verbal & written communication

Phone etiquette

Customer service

Education

High School Diploma or equivalent

Tools

EHR system

Job description

Summary Job Description: Baptist Health is looking for a Medical Call Center Rep (Scheduler) to join our team at the Patient Connection Hub located at 2424 Harrodsburg Rd, Lexington, KY 40504.

1st shift hours

Paid training

Position will be transitioning to Work-from-Home after set criteria has been met

Position Responsibilities

• Works in a fast paced, call center environment accepting incoming calls promptly and makes outbound calls in a professional and courteous manner.
• Schedules appointments electronically for new and established patients, collects and inputs information into our electronic EHR while maintaining a high degree of accuracy.
• Independently works to resolve patient and provider questions related to patient care referrals, pre-authorizations/pre-certifications and insurance verifications.
• Indexes medical records according to defined processes.
• Demonstrates the highest level of commitment, compassion and customer service for all of our patients, providers and other team members.
• Possesses and displays excellent verbal and written communication skills with ability to convey information in a clear, focused and concise manner while following proper grammar rules.
• Demonstrates strong telephone communication and etiquette skills.
• Maintain composure during moments of stress and maintain a helpful disposition at all times.
• Excellent attendance, punctuality, and ability to meet and maintain established metrics are crucial to being successful in this role.

Minimum Education, Training, and Experience Required

• High School Diploma or equivalent.
• Strong computer skills.
• Strong research and problem-solving abilities.
• Must be able to successfully pass a thorough background check and drug screen.
• Excellent attendance, punctuality, and ability to meet and maintain established metrics are crucial to being successful in this role.

Baptist Health is an Equal Employment Opportunity employer.