Customer Service Representative

Sonic Healthcare USA Inc.; Dallas (TX); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) with company match

Free lab services for dependents

Job summary

Clinical Pathology Laboratories, Inc. in Dallas is seeking a Customer Service Representative to deliver outstanding phone support to patients, clients, and the lab team.

You will work in a busy call center, handling billing questions and explaining charges while maintaining strict confidentiality of PHI and adherence to quality standards. The role is full-time, first shift, with 40 hours weekly and a comprehensive benefits package.

Qualifications

• High School Diploma or equivalent required.
• 1 year of experience in a call center or laboratory environment.
• Exceptional communication skills and strong typing (35 wpm) with 10-key.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Provide patients, clients, and the laboratory team with exceptional service over the phone.
• Work in a call center environment.
• Process billing claims, analyze accounts, and explain charges to callers.
• Champion safety, compliance, and quality control.

Skills

Communication skills

Typing 35 wpm

Call center experience

Education

High School Diploma or equivalent

Tools

10-key

Job description

## Customer Service RepresentativeApply: Dallas TX: Fort Worth, TX: Full time: Posted Today: REQ-037620**Job Functions, Duties, Responsibilities and Position Qualifications:****We're not just a workplace - we're a Great Place to Work certified employer!**Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members!Multi-tasking is your middle name. You’ve got great typing skills, a passion for solving problems, and a way of explaining things that helps people feel valued. You’re also looking for great benefits, the support of an all-star team, and an opportunity to grow your career.Join our team of #HealthcareHeroes! Our mission is to advance the health and wellbeing of our communities as a leader in clinical laboratory solutions.**Location: Dallas, Texas****Hours: 1st Shift****Full-time: Benefit Eligible****In this role, you will:*** Provide patients, clients, and the laboratory team with exceptional service right over the phone!* Work in a call center environment.* Process billing claims, analyze accounts, and help callers understand their charges.* Champion safety, compliance, and quality control.**All you need is:*** High School Diploma or equivalent* 1 year of experience working in a call center or in the laboratory* Exceptional communication skills* Top notch typing proficiency (at least 35wpm), including 10-key* Ability to thrive in a fast-paced environment**Bonus points if you’ve got:*** Associate’s Degree or Medical Assistant training* 2+ years of laboratory training or experience in specimen collection and processing* Data entry experience in a production environment**We’ll give you:*** Appreciation for your work* A feeling of satisfaction that you’ve helped people* Opportunity to grow in your profession* Free lab services for you and your dependents* Work-life balance, including Paid Time Off and Paid Holidays* Competitive benefits including medical, dental, and vision insurance* Help saving for retirement, with a 401(k) plus a company match* A sense of belonging – we’re a community!**We also want you to know:**This role will have routine access to Protected Health Information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality, as well as abide by all applicable privacy and security standards. Employees are expected only to access PHI when it is required to fulfill job duties.**Scheduled Weekly Hours:**40**Work Shift:**1st Shift (United States of America)**Job Category:**Laboratory Operations**Company:**Clinical Pathology Laboratories, Inc.