Customer Service Representative

Sonic Anatomic Pathology; Fort Worth (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Free lab services for you and depend0s

Paid time off

Paid holidays

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Work-life balance

Job summary

Clinical Pathology Laboratories, Inc. is hiring for a full-time, first-shift customer service role in the Dallas area. You will provide telephone-based support to patients, clients, and the lab team, handling billing questions and ensuring a smooth, compliant workflow.

The role requires a high school diploma, at least 1 year in a call center or lab setting, and strong typing (35 wpm with 10-key). Excellent communication and ability to thrive in a fast-paced environment are essential.

Qualifications

• High School Diploma or equivalent required.
• 1 year of experience in a call center or laboratory setting preferred.
• Exceptional communication skills required.
• Typing proficiency of at least 35 wpm, including 10-key.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Provide patients, clients, and the laboratory team with exceptional service over the phone.
• Work in a call center environment.
• Process billing claims and analyze accounts; explain charges to callers.
• Champion safety, compliance, and quality control.

Skills

Call center experience

Excellent communication

Typing 35 wpm

10-key

Fast-paced environment

Education

High School Diploma or equivalent

Tools

Billing software

CRM system

Job description

Job Functions, Duties, Responsibilities and Position Qualifications:

We're not just a workplace - we're a Great Place to Work certified employer!

Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members!

Multi-tasking is your middle name. You've got great typing skills, a passion for solving problems, and a way of explaining things that helps people feel valued. You're also looking for great benefits, the support of an all-star team, and an opportunity to grow your career.

Join our team of #HealthcareHeroes! Our mission is to advance the health and wellbeing of our communities as a leader in clinical laboratory solutions.

Location: Dallas, Texas

Hours: 1st Shift

Full-time: Benefit Eligible

In this role, you will:

• Provide patients, clients, and the laboratory team with exceptional service right over the phone!
• Work in a call center environment.
• Process billing claims, analyze accounts, and help callers understand their charges.
• Champion safety, compliance, and quality control.

All you need is:

• High School Diploma or equivalent
• 1 year of experience working in a call center or in the laboratory
• Exceptional communication skills
• Top notch typing proficiency (at least 35wpm), including 10-key
• Ability to thrive in a fast-paced environment

Bonus points if you've got:

• Associate's Degree or Medical Assistant training
• 2+ years of laboratory training or experience in specimen collection and processing
• Data entry experience in a production environment

We'll give you:

• Appreciation for your work
• A feeling of satisfaction that you've helped people
• Opportunity to grow in your profession
• Free lab services for you and your dependents
• Work-life balance, including Paid Time Off and Paid Holidays
• Competitive benefits including medical, dental, and vision insurance
• Help saving for retirement, with a 401(k) plus a company match
• A sense of belonging - we're a community!

We also want you to know:

This role will have routine access to Protected Health Information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality, as well as abide by all applicable privacy and security standards. Employees are expected only to access PHI when it is required to fulfill job duties.

Scheduled Weekly Hours:

40

Work Shift:

1st Shift (United States of America)

Job Category:

Laboratory Operations

Company:

Clinical Pathology Laboratories, Inc.

Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.