Healthcare Call Center Operations Manager

OrthoLoneStar; Austin (TX); On-site; USD 42,000 - 75,000; Full time

Job summary

OrthoLoneStar in Austin, TX is seeking a Service Center Manager to oversee centralized appointment scheduling, registration, and operator activities within the Service Center. You will supervise staff, train hires, monitor call routing, and ensure insurance verification quality while aligning with practice goals.

The ideal candidate has a Bachelor's degree and at least five years in customer service with supervisory experience in a medical setting.

Qualifications

• Bachelor's degree preferred.
• Minimum five years in progressively responsible customer service roles.
• Two years of supervisory experience in a call center preferred.
• Prior medical experience preferred.
• Knowledge of Athena EMR is beneficial.

Responsibilities

• Oversee centralized appointment scheduling, registration, and operator functions.
• Directly manage scheduling of physician schedules with staff collaboration.
• Hire, train, monitor, and evaluate staff; track call load and capacity.
• Ensure accurate call routing and insurance verification processes.
• Maintain staffing levels to meet metrics and ensure confidentiality.
• Collaborate with other departments to deliver exceptional patient care.

Skills

Customer service

Staff management

Call center

Communication

Problem solving

Education

Bachelor's degree

Tools

Athena EMR

Job description

OrthoLoneStar in Austin, TX is seeking a Service Center Manager to oversee centralized appointment scheduling, registration, and operator activities within the Service Center. You will supervise staff, train hires, monitor call routing, and ensure insurance verification quality while aligning with practice goals.

The ideal candidate has a Bachelor's degree and at least five years in customer service with supervisory experience in a medical setting.