Healthcare Call Center Navigator & Scheduler

The Christ Hospital Health Network; Cincinnati (OH); On-site; USD 32,000 - 46,000; Full time

Job summary

The Christ Hospital Health Network is seeking a front desk/appointment scheduling associate to support patient care coordination. The role includes answering calls, scheduling visits, and transferring questions through EPIC EMR to the right staff. You will verify patient information and stay current with insurance guidelines.

Ideal candidates have 1–3 years in customer service or a medical office setting, strong computer skills, and a commitment to confidentiality and excellent service.

Qualifications

• High School Diploma or equivalent required.
• 1–3 years of customer service experience required; medical office and scheduling experience preferred.
• Knowledge of HIPAA privacy requirements and confidentiality.
• Experience with EPIC EMR and basic office software skills.

Responsibilities

• Answer phone calls and schedule patient care activities.
• Direct questions via warm transfer or EPIC EMR messaging to the appropriate staff.
• Manage daily patient and physician scheduling to optimize satisfaction and resource use.
• Verify referrals and pre-certifications; update patient information per regulations.
• Prepare and mail or fax patient communications; maintain office organization.
• All other duties as assigned.

Skills

Customer service

Scheduling

EPIC EMR

Outlook

Word

Excel

HIPAA

Confidentiality

Education

High School Diploma or equivalent

Tools

EPIC EMR

Practice Management System

MS Outlook

MS Word

MS Excel

Job description

The Christ Hospital Health Network is seeking a front desk/appointment scheduling associate to support patient care coordination. The role includes answering calls, scheduling visits, and transferring questions through EPIC EMR to the right staff. You will verify patient information and stay current with insurance guidelines.

Ideal candidates have 1–3 years in customer service or a medical office setting, strong computer skills, and a commitment to confidentiality and excellent service.