Customer Service Representative

Stony Brook Medicine; United States; Hybrid; USD 25,000 - 32,000; Full time

Benefits offered by this job

Hybrid work after training

Job summary

Stony Brook Medicine in Stony Brook, NY is seeking a Customer Service Representative for the Stony Brook Children's Service. The role involves high-volume appointment scheduling, patient inquiries, and insurance verification in a fast-paced clinical setting.

Hybrid work is available after initial training. The position requires strong organizational and communication skills, with bilingual Spanish preferred.

Qualifications

• High School Diploma or GED required.
• Strong organizational and written/verbal communication skills.
• Excellent typing skills and friendly telephone etiquette.
• Preferred: clerical experience, call center, appointment scheduling, MS Office, medical terminology, Spanish bilingual.

Responsibilities

• High volume appointment scheduling and phone calls.
• Schedule appointments following protocols.
• Obtain, verify and input all information into scheduling system.
• Conduct insurance verification.
• Provide customer service to patients.
• Demonstrate courteous and professional behavior with patients.
• Resolve patient inquiries or elevate for solution.
• Route calls to proper departments.
• Perform all other duties as assigned by management.

Skills

Organizational skills

Communication skills

Typing & phone etiquette

Bilingual in Spanish

Education

High School Diploma/GED

Tools

Microsoft Office

Appointment scheduling system

Call center experience

Job description

Customer Service Representative - Stony Brook Children's Service, UFPC

Location: St. James, NY

Schedule: Full time

Days/Hours: 8am - 5pm M-F, Sat 7:30 - 4. After initial training, employee will switch to Saturday rotation with a pass day during the week. Bilingual in Spanish strongly preferred.

• Hybrid work available after initial training.

Pay: $18.30 - $22.87

Our compensation philosophy aims to provide marketable compensation programs and to compensate employees based on relevant experience and education. Individual compensation discussions begin during the hiring process and may occur during job review and promotional opportunities. Salaries vary depending on experience, education and current market for the position. Human Resources determines the external and internal equitable salary for each employee.

The above salary range (or hiring range) represents Stony Brook CPMP's good faith and reasonable estimate of the range of possible compensation at the time of posting.

Responsibilities

SUMMARY: The incumbent under general supervision and according to established policies & procedures is responsible for accurately and efficiently answering and scheduling patient appointments. Requires a high-level problem solving and analytical skills with the highest ethical standards. The incumbent must be self-directed and self-motivated and able to multi-task in a dynamic, fast-paced environment with a high level of productivity and accuracy.

Job Duties & Essential Functions

• High volume appointment scheduling and phone calls.
• Schedule appointments following protocols.
• Obtain, verify and input all information accurately into scheduling system.
• Conduct insurance verification.
• Provide customer service to patients.
• Demonstrate courteous and professional behavior when dealing with patients.
• Resolve patient inquiries or elevate for solution.
• Routing calls to proper departments.
• Perform all other duties as assigned by management.

Qualifications

Required Qualifications

• High School Diploma/GED.
• Strong organizational and communication skills (both verbal and written).
• Excellent typing skills and friendly telephone etiquette.

Preferred Qualifications

• 6 months of clerical experience.
• Experience working in physician practice.
• Experience in a call center.
• Experience with an appointment scheduling system.
• Must be proficient in Microsoft Office.
• Knowledge of medical terminology.
• Bilingual in Spanish.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate with patients, staff and medical providers. The employee must be able to exchange accurate information in these situations. This position is largely sedentary and requires the employee to remain stationary for a majority of the day. Any additional physical demands will be outlined and provided by management.

StaffCo is a Professional Employer Organization, commonly referred to as a PEO, duly organized and registered under the New York Professional Employer Organization law. StaffCo and SUNY have entered into a professional employer agreement under which StaffCo is the employer of Stony Brook Clinical Practice Management Plan employees and responsible for all aspects of employment, including hirings, promotions, disciplines, terminations, the day-to-day direction and supervision of work, as well as labor relations and collective bargaining. StaffCo is fully responsible for providing all payroll and human resources services, including the payment of wages, collecting and reporting payroll taxes and maintaining any and all employee benefits. SUNY Stony Brook Hospital is responsible for the operation of the hospital and provision of health care and is the co-employer as is necessary to conduct its responsibilities and for related licensure, regulatory or statutory requirements and obligations.

Given StaffCo's employment responsibilities, it is deemed the "employer" for employment and labor law purposes. Thus, the employees are private sector employees of StaffCo, not public sector employees of SUNY. The private sector nature of the StaffCo employees has been approved by NYS Civil Service and upheld in a decision by the US National Labor Relations Board.

CPMP provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or expression, or any other legally protected status. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall and transfer, leaves of absence, compensation and training.

CPMP expressly prohibits any form of workplace harassment based on race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity, or any other legally protected status. Improper interference with the ability of CPMP's employees to perform their job duties may result in discipline up to and including discharge.