Healthcare Call Center Customer Service Representative

Maximus; Fort Gregg-Adams (VA); Sur place; USD 32 000 - 52 000; Plein temps

Résumé du poste

Maximus is seeking a Customer Service Representative to support healthcare-related government programs in a mission-driven environment. You will handle inbound calls and digital inquiries from citizens, answer questions about eligibility, benefits, and enrollment, and document interactions in our systems.

You will follow compliance and quality standards, and protect sensitive information. Working in a collaborative team, you’ll receive training, coaching, and opportunities to grow in

Responsabilités

• Handle inbound calls and digital inquiries from citizens about healthcare-related government programs.
• Answer questions about eligibility, benefits and enrollment with accuracy and empathy.
• Document interactions in our systems and uphold compliance and quality standards.
• Protect sensitive information and work collaboratively with a team, with training and growth opportunities.

Description du poste

Maximus is seeking a Customer Service Representative to support healthcare-related government programs within our mission-driven, service-oriented environment. In this role, you will handle inbound calls and digital inquiries from citizens, answer questions about eligibility, benefits, and enrollment, and resolve issues with accuracy and empathy. You will document interactions in our systems, follow compliance and quality standards, and protect sensitive information. Working in a collaborative team, you’ll receive training, coaching, and opportunities to grow in public-sector operations, citizen services, and digital transformation initiatives.