Healthcare Call Center Customer Service Representative

Maximus; Prince George (VA); On-site; USD 36,000 - 48,000; Full time

Job summary

Maximus is seeking a Customer Service Representative to support healthcare-related government programs in a mission-driven environment. You will handle inbound calls and digital inquiries from citizens, answering questions about eligibility, benefits, and enrollment.

You will document interactions in our systems, follow compliance and quality standards, and protect sensitive information. Working in a collaborative team, you’ll receive training, coaching, and opportunities to grow in

Responsibilities

• Handle inbound calls and digital inquiries from citizens.
• Answer questions about eligibility, benefits and enrollment.
• Document interactions in our systems with accuracy.
• Follow compliance and quality standards and protect sensitive information.
• Collaborate in a team and participate in training and coaching to grow.

Job description

Maximus is seeking a Customer Service Representative to support healthcare-related government programs within our mission-driven, service-oriented environment. In this role, you will handle inbound calls and digital inquiries from citizens, answer questions about eligibility, benefits, and enrollment, and resolve issues with accuracy and empathy. You will document interactions in our systems, follow compliance and quality standards, and protect sensitive information. Working in a collaborative team, you’ll receive training, coaching, and opportunities to grow in public-sector operations, citizen services, and digital transformation initiatives.