Healthcare Call Center Customer Service Representative

Maximus; Chester (VA); On-site; USD 36,000 - 48,000; Full time

Job summary

Maximus is seeking a Customer Service Representative to support healthcare-related government programs within our mission-driven, service-oriented environment. You will handle inbound calls and digital inquiries from citizens, answer questions about eligibility, benefits, and enrollment, and resolve issues with accuracy and empathy.

You will document interactions in our systems, follow compliance and quality standards, and protect sensitive information.

Qualifications

• Experience handling customer inquiries via phone and digital channels.
• Ability to follow compliance and protect sensitive information.
• Strong communication and problem-solving skills.

Responsibilities

• Handle inbound calls and digital inquiries from citizens.
• Answer questions about eligibility, benefits, and enrollment.
• Document interactions in our systems.
• Follow compliance and quality standards.
• Protect sensitive information.

Skills

Inbound calls handling

Digital inquiries handling

Empathy

Communication skills

Documentation

Compliance awareness

Tools

CRM systems

Job description

Maximus is seeking a Customer Service Representative to support healthcare-related government programs within our mission-driven, service-oriented environment. In this role, you will handle inbound calls and digital inquiries from citizens, answer questions about eligibility, benefits, and enrollment, and resolve issues with accuracy and empathy. You will document interactions in our systems, follow compliance and quality standards, and protect sensitive information. Working in a collaborative team, you’ll receive training, coaching, and opportunities to grow in public-sector operations, citizen services, and digital transformation initiatives.