Healthcare Call Center Customer Service Representative

Maximus; Tuckahoe (VA); On-site; USD 36,000 - 48,000; Full time

Job summary

Maximus is seeking a Customer Service Representative to support healthcare-related government programs in a mission-driven environment. You will handle inbound calls and digital inquiries from citizens, answering questions about eligibility, benefits, and enrollment with accuracy and empathy.

You will document interactions in our systems, follow compliance and quality standards, and protect sensitive information.

Qualifications

• Experience handling inbound calls and digital inquiries.
• Ability to answer questions about eligibility, benefits, and enrollment.
• Document interactions accurately and maintain confidentiality.

Responsibilities

• Handle inbound calls and digital inquiries from citizens.
• Provide answers about eligibility, benefits, and enrollment.
• Document interactions in systems and follow compliance standards.
• Collaborate in a team and participate in training and coaching.

Skills

Customer service

Communications

Job description

Maximus is seeking a Customer Service Representative to support healthcare-related government programs within our mission-driven, service-oriented environment. In this role, you will handle inbound calls and digital inquiries from citizens, answer questions about eligibility, benefits, and enrollment, and resolve issues with accuracy and empathy. You will document interactions in our systems, follow compliance and quality standards, and protect sensitive information. Working in a collaborative team, you’ll receive training, coaching, and opportunities to grow in public-sector operations, citizen services, and digital transformation initiatives.