Healthcare Call Center Customer Service Representative

Maximus; Montrose (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Maximus is seeking a Customer Service Representative to support healthcare-related government programs in a mission-driven environment. You will handle inbound calls and digital inquiries, answer questions about eligibility, benefits and enrollment, and resolve issues with accuracy and empathy.

You will document interactions, follow compliance standards and protect sensitive information, collaborating with teammates while growing in public-sector operations.

Responsibilities

• Handle inbound calls and digital inquiries from citizens.
• Answer questions about eligibility, benefits, and enrollment.
• Document interactions in our systems.
• Follow compliance and quality standards and protect sensitive information.

Skills

Customer service

Communication

Empathy

Tools

CRM software

Job description

Maximus is seeking a Customer Service Representative to support healthcare-related government programs within our mission-driven, service-oriented environment. In this role, you will handle inbound calls and digital inquiries from citizens, answer questions about eligibility, benefits, and enrollment, and resolve issues with accuracy and empathy. You will document interactions in our systems, follow compliance and quality standards, and protect sensitive information. Working in a collaborative team, you’ll receive training, coaching, and opportunities to grow in public-sector operations, citizen services, and digital transformation initiatives.