Healthcare Call Center Customer Service Representative

Maximus; Chesterfield (MO); Sur place; USD 36 000 - 48 000; Plein temps

Résumé du poste

Maximus is seeking a Customer Service Representative to support healthcare-related government programs in a service-oriented environment. You will handle inbound calls and digital inquiries from citizens, answering questions about eligibility, benefits, and enrollment with accuracy and empathy.

You will document interactions in our systems, follow compliance and quality standards, and protect sensitive information while working in a collaborative team.

Responsabilités

• Handle inbound calls and digital inquiries from citizens.
• Answer questions about eligibility, benefits, and enrollment.
• Document interactions in our systems and follow compliance and quality standards.
• Protect sensitive information and maintain data privacy.

Description du poste

Maximus is seeking a Customer Service Representative to support healthcare-related government programs within our mission-driven, service-oriented environment. In this role, you will handle inbound calls and digital inquiries from citizens, answer questions about eligibility, benefits, and enrollment, and resolve issues with accuracy and empathy. You will document interactions in our systems, follow compliance and quality standards, and protect sensitive information. Working in a collaborative team, you’ll receive training, coaching, and opportunities to grow in public-sector operations, citizen services, and digital transformation initiatives.