Healthcare Call Center Customer Service Representative

Maximus; Highland Springs (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Maximus is seeking a Customer Service Representative to support healthcare-related government programs in a service-oriented environment. You will handle inbound calls and digital inquiries from citizens, answer questions about eligibility, benefits, and enrollment, and resolve issues with accuracy and empathy.

You will document interactions in our systems, follow compliance and quality standards, and protect sensitive information while collaborating with a team that values growth in

Qualifications

• Provide high-quality customer interactions via inbound calls and digital channels.
• Explain eligibility, benefits, and enrollment processes clearly and accurately.
• Handle inquiries with empathy and resolve issues following standards.

Responsibilities

• Document interactions in the company systems.
• Adhere to compliance and quality standards while safeguarding sensitive information.
• Collaborate with team members to improve citizen services and digital processes.

Skills

Customer service

Communication

Empathy

Tools

CRM software

Documentation systems

Job description

Maximus is seeking a Customer Service Representative to support healthcare-related government programs within our mission-driven, service-oriented environment. In this role, you will handle inbound calls and digital inquiries from citizens, answer questions about eligibility, benefits, and enrollment, and resolve issues with accuracy and empathy. You will document interactions in our systems, follow compliance and quality standards, and protect sensitive information. Working in a collaborative team, you’ll receive training, coaching, and opportunities to grow in public-sector operations, citizen services, and digital transformation initiatives.