Healthcare Call Center Associate — Evening Shift Support

Highmark Health; Topeka (KS); On-site; USD 27,000 - 33,000; Full time

Job summary

United Concordia Dental in Topeka, KS is seeking an Associate Customer Service Representative for a call-center environment. You will handle inquiries by telephone and email from members, groups, providers and brokers, troubleshoot issues, and ensure timely resolutions per service standards.

The role requires strong communication and multitasking abilities, with a focus on accuracy and customer satisfaction. Training and performance standards are emphasized in a fast-paced setting.

Qualifications

• High School Diploma or GED required.
• Minimum 6 months of customer service in a customer-facing role.
• Experience in call-center environments is preferred.

Responsibilities

• Resolve customer inquiries and complaints via written, telephonic and face-to-face communication in a timely and accurate manner.
• Prepare adjustments for services not properly processed, either systematically, or by forwarding to the appropriate area for follow up and resolution.
• Meet all production, quality, and adherence standards. Attends all required training classes.
• Elevate issues to next level of supervision, as appropriate.
• Maintain accurate records, including timekeeping records.
• Other duties as assigned or requested.

Skills

Customer service

Communication skills

Multitasking

Computer literacy

Education

High School Diploma or GED

Job description

United Concordia Dental in Topeka, KS is seeking an Associate Customer Service Representative for a call-center environment. You will handle inquiries by telephone and email from members, groups, providers and brokers, troubleshoot issues, and ensure timely resolutions per service standards.

The role requires strong communication and multitasking abilities, with a focus on accuracy and customer satisfaction. Training and performance standards are emphasized in a fast-paced setting.