Healthcare Call Center Associate - Customer Support

Highmark Health; Denver (CO); In loco; USD 26.000 - 33.000; Tempo pieno

Descrizione del lavoro

United Concordia Dental is seeking an Associate Customer Service Representative for a call-center environment in Denver, supporting members, groups, providers, and brokers. You will handle inquiries by phone or email, troubleshoot, and resolve issues promptly to meet service standards.

The shift runs 11:30 AM - 8:00 PM EST, Monday through Friday. Responsibilities include resolving inquiries, processing adjustments, ensuring accurate records, and participating in required trainings.

Competenze

• High School Diploma or GED is required.
• 6 months of Customer Service in a customer facing role is required.
• Customer Service in a call-center environment is preferred.
• Healthcare related call-center experience is strongly preferred.

Mansioni

• Resolve customer inquiries and complaints via written, telephonic and face-to-face communication in a timely and accurate manner.
• Prepare adjustments for services not properly processed, either systematically or by forwarding to the appropriate area for follow up and resolution.
• Meet all production, quality, and adherence standards; attend all required training classes.
• Elevate issues to the next level of supervision, as appropriate.
• Maintain accurate records, including timekeeping records.
• Other duties as assigned or requested.

Conoscenze

Customer service

Multitasking

Communication

Systems navigation

Computer literacy

Formazione

High School Diploma or GED

Descrizione del lavoro

United Concordia Dental is seeking an Associate Customer Service Representative for a call-center environment in Denver, supporting members, groups, providers, and brokers. You will handle inquiries by phone or email, troubleshoot, and resolve issues promptly to meet service standards.

The shift runs 11:30 AM - 8:00 PM EST, Monday through Friday. Responsibilities include resolving inquiries, processing adjustments, ensuring accurate records, and participating in required trainings.