Dental Member Support Specialist

Highmark Health; Phoenix (AZ); On-site; USD 27,000 - 33,000; Full time

Job summary

United Concordia Dental is seeking an Associate Customer Service Representative for a call-center environment. You will handle inquiries from members, groups, providers and brokers by phone and/or email, resolve complaints, and ensure timely, quality responses.

The role requires patience, accuracy, and strong communication, with a shift from 11:30 AM to 8:00 PM EST, Monday through Friday, in a healthcare-related setting.

Qualifications

• High School Diploma or GED.
• 6 months of customer service in a customer-facing role.
• Preferred: call-center experience.
• Healthcare call-center experience strongly preferred.

Responsibilities

• Resolve customer inquiries and complaints via written, telephonic and face-to-face communication in a timely and accurate manner.
• Prepare adjustments for services not properly processed, either systematically, or by forwarding to the appropriate area for follow up and resolution.
• Meet all production, quality, and adherence standards. Attends all required training classes.
• Elevate issues to next level of supervision, as appropriate.
• Maintain accurate records, including timekeeping records.
• Other duties as assigned or requested.

Skills

Customer service

Multitasking

Clear communication

Problem solving

Computer skills

Healthcare knowledge

Education

High School Diploma or GED

Job description

United Concordia Dental is seeking an Associate Customer Service Representative for a call-center environment. You will handle inquiries from members, groups, providers and brokers by phone and/or email, resolve complaints, and ensure timely, quality responses.

The role requires patience, accuracy, and strong communication, with a shift from 11:30 AM to 8:00 PM EST, Monday through Friday, in a healthcare-related setting.