Customer Care Associate — Evening Call Center

Highmark Health; Lansing (MI); On-site; USD 27,000 - 33,000; Full time

Job summary

United Concordia Dental is seeking an Associate Customer Service Representative to handle member, group, provider, and broker inquiries in a call-center environment. You will troubleshoot and resolve issues, maintaining accurate records and meeting quality standards.

The role supports 11:30 AM to 8:00 PM EST, Monday through Friday, with training and ongoing development to ensure responsive, compliant customer service.

Qualifications

• High School Diploma or GED required.
• At least 6 months of customer service in a customer-facing role.
• Call-center or healthcare-related call-center experience strongly preferred.

Responsibilities

• Resolve customer inquiries and complaints via written, telephonic and face-to-face communication in a timely and accurate manner.
• Prepare adjustments for services not properly processed, either systematically or by forwarding to the appropriate area for follow up and resolution.
• Meet all production, quality, and adherence standards. Attends all required training classes.
• Elevate issues to next level of supervision, as appropriate.
• Maintain accurate records, including timekeeping records.
• Other duties as assigned or requested.

Skills

Customer service

Multitasking

Written & verbal comms

Computer literacy

Problem solving

Education

High School Diploma or GED

Job description

United Concordia Dental is seeking an Associate Customer Service Representative to handle member, group, provider, and broker inquiries in a call-center environment. You will troubleshoot and resolve issues, maintaining accurate records and meeting quality standards.

The role supports 11:30 AM to 8:00 PM EST, Monday through Friday, with training and ongoing development to ensure responsive, compliant customer service.