Healthcare Call Center Agent: Evening, Part-Time

South Shore Health; Weymouth (MA); On-site; USD 25,000 - 36,000; Part time

Job summary

South Shore Health is seeking a part-time Customer Service Representative for the Weymouth, MA area to handle inbound calls for the SHS Customer Contact Center. You will deliver accurate information, schedule on-call coverage, and assist with referrals and community programs.

The role emphasizes professional communication, multitasking across systems, and the ability to assist in emergency notifications and paging. Evening hours and every-other-weekend shifts are required.

Qualifications

• Customer service experience required.
• Healthcare experience preferred.
• Excellent spelling, communication and grammar skills.
• Ability to multi-task across multiple screens.
• Typing/data entry at 30 wpm.
• Knowledge of Windows and Microsoft Office Suite.
• Medical terminology knowledge preferred.

Responsibilities

• Answer live telephone calls professionally and provide accurate information to callers.
• Manage caller on-call schedules and dispatcher messages per client profiles.
• Provide way-finding, referrals, and escalation as needed.
• Support emergency notifications and paging for clinical affiliates and internal departments.
• Assist with program registrations and community benefits education.
• Monitor alarm and paging systems and handle crisis communications as required.

Skills

Customer service experience

Healthcare experience

Clear communication

Spelling and grammar

Typing 30 wpm

Windows / Microsoft Office

Medical terminology

Education

High school diploma or equivalent

Tools

Windows

Microsoft Office

Job description

South Shore Health is seeking a part-time Customer Service Representative for the Weymouth, MA area to handle inbound calls for the SHS Customer Contact Center. You will deliver accurate information, schedule on-call coverage, and assist with referrals and community programs.

The role emphasizes professional communication, multitasking across systems, and the ability to assist in emergency notifications and paging. Evening hours and every-other-weekend shifts are required.