Evening Healthcare Call Center Specialist

South Shore Health; United States; On-site; USD 25,000 - 36,000; Part time

Job summary

South Shore Health is seeking a part-time Customer Service Representative for the SHS Customer Contact Center at 85 Columbian Street, Weymouth, MA. The role involves answering live calls, providing high-quality information, and directing inquiries to the appropriate departments.

Evening hours and every-other-weekend requirements apply. Responsibilities include message management, appointment registrations, and patient/provider referrals while maintaining strong customer service standards in a

Qualifications

• Minimum education: high school diploma or equivalent.
• Healthcare/customer service experience preferred.
• Excellent spelling, grammar, and communication skills.

Responsibilities

• Answer live telephone calls professionally and efficiently.
• Provide accurate information and route calls appropriately.
• Assist callers with physician referrals and scheduling needs.
• Troubleshoot basic system issues and escalate as needed.
• Maintain up-to-date caller demographics and records.

Skills

Customer service

Call handling

Communication

Problem solving

Multitasking

Education

High school diploma or equivalent

Tools

Telephone system

paging system

Windows / MS Office

Job description

South Shore Health is seeking a part-time Customer Service Representative for the SHS Customer Contact Center at 85 Columbian Street, Weymouth, MA. The role involves answering live calls, providing high-quality information, and directing inquiries to the appropriate departments.

Evening hours and every-other-weekend requirements apply. Responsibilities include message management, appointment registrations, and patient/provider referrals while maintaining strong customer service standards in a