Healthcare Billing Support Specialist

Quest Diagnostics Incorporated; Oregon; Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Day 1 Medical

401(k) with company match

Paid time off

Education assistance through MyQuest

Career advancement opportunities

Job summary

Quest Diagnostics Incorporated in Oregon is seeking a Customer Service Representative - Billing II to support members with billing information and access to care. You will handle up to 70 calls daily, translating medical terms into clear guidance and resolving escalated billing issues with empathy.

Training is full-time with a fixed 9-hour shift, 8:30 AM–8:00 PM ET, Monday–Friday, followed by a regular 9-hour schedule. A performance bonus may be offered based on results.

Qualifications

• 1+ years of experience in a high-volume call center.
• 1+ years of experience in a medical office or health care setting.
• Knowledge of healthcare claims billing/finance and eligibility processes.
• Proficient in translating health care jargon into simple instructions.
• Proficient with Windows PC applications.
• Willing to work nine-hour shifts Mon-Fri between 8:30 AM–8:00 PM ET.

Responsibilities

• Answer a high volume of calls from patients or their representatives.
• Research, troubleshoot and resolve complex billing issues and customer complaints.
• Thorough navigation of the Quest Billing System and other applicable applications.
• Maintain tracking log of all patient contacts.
• Maintain compliance with HIPAA regulations at all times.

Skills

Call center experience

Healthcare billing knowledge

Translating healthcare jargon

Windows PC applications

HIPAA compliance

Flexible schedule

Education

High school diploma or GED

Tools

Quest Billing System

Job description

Quest Diagnostics Incorporated in Oregon is seeking a Customer Service Representative - Billing II to support members with billing information and access to care. You will handle up to 70 calls daily, translating medical terms into clear guidance and resolving escalated billing issues with empathy.

Training is full-time with a fixed 9-hour shift, 8:30 AM–8:00 PM ET, Monday–Friday, followed by a regular 9-hour schedule. A performance bonus may be offered based on results.