Healthcare Billing Support Specialist II

Quest Diagnostics Incorporated; Oregon; Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance from Day 1 (FT 30+ h

Well-being programs

Blueprint for Wellness

healthyMINDS mental health program

Vacation and Health/Flex Time

6 Holidays plus 1 MyDay off

FinFit financial coaching

401(k) match up to 5%

Employee stock purchase plan

Life and disability insurance

Flexible Spending Accounts

Matching gifts program

Education assistance

Career advancement opportunities

Job summary

Quest Diagnostics Incorporated seeks a Customer Care Representative II to assist members with billing questions and health plan details. You'll handle high-volume calls, translate medical terms, and work within the Quest Billing System to resolve issues and achieve patient understanding.

Training is full-time, followed by a fixed 9-hour shift window between 8:30 AM and 8:00 PM ET. The role emphasizes empathy, accuracy, and compliance with HIPAA in a fast-paced environment.

Qualifications

• 1+ years of experience working in a call center handling a high volume of inbound calls.
• 1+ years of experience in a medical office or health care setting analyzing and resolving customer health care concerns.
• Knowledge of healthcare claims billing/finance and eligibility processes, practices, and concepts.
• Proficient in translating health care-related jargon and complex processes into simple, step-by-step instructions customers can understand and act upon.
• Demonstrated ability using computers and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications.
• Ability to work any nine-hour shift, including breaks and lunches, between Monday-Friday, from 8:30 AM - 8:00 PM ET. Your specific shift will be assigned after training ends.
• Ability to commit to full-time attendance during training period with no absences.
• Ability to be accountable and work independently.
• Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner.
• Proficient conflict management skills including the ability to resolve stressful situations.
• Must be 18 years or older.
• Bi-lingual, English and Spanish.

Responsibilities

• Answer a high volume of calls from patients or their representatives, requiring you to evaluate and respond to all aspects of billing inquiries, including the ability to translate medical terminology into easy-to-understand information.
• Research, troubleshoot and resolve complex billing issues and customer complaints, taking all steps to resolve and ensure full resolution
• Thorough navigation of the Quest Billing System and other applicable applications
• Maintain tracking log of all patient contacts
• Ability to perform additional projects or tasks based on business need
• Maintain all compliance and HIPAA regulations at all times

Skills

Call center experience

Healthcare experience

Billing/claims

Communication skills

Shift flexibility

Full-time commitment

Accountability

Active listening

Conflict resolution

Age 18+

Bilingual (English/Spanish)

Education

High school diploma or GED

Tools

Quest Billing System

Job description

Quest Diagnostics Incorporated seeks a Customer Care Representative II to assist members with billing questions and health plan details. You'll handle high-volume calls, translate medical terms, and work within the Quest Billing System to resolve issues and achieve patient understanding.

Training is full-time, followed by a fixed 9-hour shift window between 8:30 AM and 8:00 PM ET. The role emphasizes empathy, accuracy, and compliance with HIPAA in a fast-paced environment.