Healthcare Billing Specialist II

Quest Diagnostics Incorporated; Oregon; Hybrid; USD 20,000 - 29,000; Full time

Benefits offered by this job

Day 1 Medical

401(k) match up to 5%

Annual health assessment Blueprint for

Wellness program

Vacation and Health/Flex Time

Holidays + MyDay

Education assistance

Career advancement opportunities

Job summary

Quest Diagnostics Incorporated is seeking a Billing Representative II for a Monday to Friday schedule, 7:00 AM–4:30 PM ET. The role focuses on handling complex billing issues to collect revenue while supporting patients and clients.

The position requires 2+ years in healthcare customer service, familiarity with billing processes, and strong digital skills (Outlook, Excel). Benefits and performance bonuses may apply.

Qualifications

• 2+ years related customer service excellence experience in healthcare-related field.
• Knowledge of billing/finance and eligibility processes, practices, and concepts.

Responsibilities

• Make outbound calls to clients, Quest labs, and other internal customers with information to help escape billing issues for a timely resolution.
• Develop and maintain productive relationships with customers and maintain professional tone.
• Manage internal customer service mailbox requests within 5-7 business days.
• Research and resolve correspondence from paper, fax, email, or phone call.
• Work all correspondence batches in date order following the timeline for completion.
• Navigate Quest Billing System and Billing Web to handle requests.
• Ensure accurate follow-up outside the team and follow SOPs.

Skills

Outlook

Excel

Phone systems

Chat

Automation

AI

Education

High school diploma or GED

Tools

Billing software

Quest Billing System

Job description

Quest Diagnostics Incorporated is seeking a Billing Representative II for a Monday to Friday schedule, 7:00 AM–4:30 PM ET. The role focuses on handling complex billing issues to collect revenue while supporting patients and clients.

The position requires 2+ years in healthcare customer service, familiarity with billing processes, and strong digital skills (Outlook, Excel). Benefits and performance bonuses may apply.