Healthcare Billing & Receivables Specialist

Maine Optometry; Gorham (ME); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

401K retirement savings plan

Health insurance

Paid vacation time

Eyeglass and contact lens benefits

Nine Holidays

Competitive starting pay

Job summary

Maine Optometry in Gorham, ME is hiring a Patient Receivable and Billing Specialist to manage patient balances and support the revenue cycle. This full-time, on-site role emphasizes accuracy, confidentiality, and excellent customer service.

The position offers a competitive hourly wage, comprehensive benefits, and training. Experience in healthcare or customer service is a plus, with on-the-job training provided.

Qualifications

• High school diploma or GED required.
• Minimum of three years of experience in a business office and/or physician's office with medical terminology knowledge through coursework or experience is required.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office Products.

Responsibilities

• Conduct inbound and outbound communication with patients regarding billing questions, payment options, balance resolution, and account status.
• Respond to patient concerns with patience, empathy, and professionalism, using effective communication and problem-solving skills to de-escalate issues and promote a positive patient experience.
• Manage and follow up on outstanding patient balances in a timely and professional manner.
• Review patient accounts for discrepancies and help resolve outstanding balance issues.
• Prepare and send patient statements and other account-related correspondence as needed.
• Initiate collection efforts for delinquent patient accounts, including collection agency coordination and account placement in accordance with company policy.
• Post daily patient payments, including credit card and check receipts, and reconcile payments in coordination with the Accounting Department.
• Identify credit balances and coordinate appropriate next steps, including account corrections or refunds in partnership with bookkeeping.
• Maintain complete and accurate documentation of patient communications, collection activity, account actions, and follow-up efforts to meet department and KPI goals.

Skills

Verbal communication

Written communication

Customer service

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Maine Optometry in Gorham, ME is hiring a Patient Receivable and Billing Specialist to manage patient balances and support the revenue cycle. This full-time, on-site role emphasizes accuracy, confidentiality, and excellent customer service.

The position offers a competitive hourly wage, comprehensive benefits, and training. Experience in healthcare or customer service is a plus, with on-the-job training provided.