Healthcare Billing Leader — Customer Service & Operations

PathGroup; Coppell (TX); On-site; USD 80,000 - 105,000; Full time

Job summary

PathGroup in Coppell, TX is seeking a Billing Customer Service Manager to lead the daily operations of the billing customer service team, ensuring a high level of service to patients, clients, and internal stakeholders.

You will provide strategic and operational leadership for billing inquiries, account resolution, escalations, complaints, and customer communications, while maintaining strong collaboration with the Commercial team to resolve issues.

Qualifications

• 5+ years in healthcare billing, revenue cycle, or customer service.
• 3+ years in leadership or management.
• Experience in high-volume billing environment.
• Proficiency in Excel and reporting tools.
• Strong problem-solving, communication, and customer relationship skills.
• Knowledge of HIPAA compliance.

Responsibilities

• Lead and manage day-to-day Billing Customer Service operations.
• Ensure timely and accurate handling of inquiries, disputes, and escalations.
• Develop process improvements to reduce recurring issues.
• Monitor KPIs such as call volume, AHT, and first-contact resolution.
• Coach and evaluate team members; conduct regular meetings.
• Maintain compliance with HIPAA and corporate policies.

Skills

Healthcare billing

Leadership

High-volume environment

Problem-solving

Communication

Multitasking

HIPAA knowledge

Education

High School Diploma or GED

Tools

Excel

Reporting tools

Job description

PathGroup in Coppell, TX is seeking a Billing Customer Service Manager to lead the daily operations of the billing customer service team, ensuring a high level of service to patients, clients, and internal stakeholders.

You will provide strategic and operational leadership for billing inquiries, account resolution, escalations, complaints, and customer communications, while maintaining strong collaboration with the Commercial team to resolve issues.