Billing Support Specialist - Customer Champion

Kings-III-Emergency-Communication; Coppell (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance with 1 HSA

Dental, vision, life insurance

401k with company contribution

Paid holidays

15 days of PTO in year 1

Employee discount program

Telemedicine 24/7 access

EAP

Wellness Program

Relaxed professional dress code

Job summary

Kings III Emergency Communications is seeking a Billing Customer Service Representative in Coppell, TX. You will handle billing inquiries, support invoice requests, and maintain customer records to ensure accurate account information and timely responses.

Join a team that values detailed work, effective communication, and cross-department collaboration to deliver excellent customer service in a fast-paced setting.

Qualifications

• High school diploma or equivalent.
• 3+ years of customer service, call center, billing support, administrative support, or related experience.
• Excellent verbal and written communication skills.
• Strong customer service skills with professional conduct under pressure.
• Strong attention to detail and accuracy.
• Excellent organizational skills and ability to manage multiple priorities.
• Proficiency with Microsoft Office applications, including Outlook and Excel.
• Ability to learn new systems and processes quickly.
• Strong problem-solving skills and ability to escalate when needed.
• Ability to collaborate across departments and work as part of a team.

Responsibilities

• Provide professional and timely customer service regarding billing inquiries via phone and email.
• Manage and respond to inquiries received through the Billing department email inbox.
• Answer incoming customer calls and assist with account questions, invoice requests, payment inquiries, and general billing support.
• Update and maintain customer account information and records.
• Route complex billing issues, account disputes, reconciliations, and adjustment requests to Billing Specialists for resolution.
• Collaborate closely with Billing Specialists to ensure timely follow-up and resolution of customer concerns.
• Document customer interactions and maintain accurate records of communications and requests.
• Work collaboratively with employees across departments to provide exceptional customer support.
• Meet departmental service standards for responsiveness and customer follow-up.
• Perform other duties as assigned.

Skills

Customer service

Communication

Attention to detail

Microsoft Excel

Multi-tasking

Team collaboration

Problem solving

Overtime availability

Education

High school diploma

Tools

Microsoft Office

Outlook

Excel

Job description

Kings III Emergency Communications is seeking a Billing Customer Service Representative in Coppell, TX. You will handle billing inquiries, support invoice requests, and maintain customer records to ensure accurate account information and timely responses.

Join a team that values detailed work, effective communication, and cross-department collaboration to deliver excellent customer service in a fast-paced setting.