Healthcare Billing & Customer Support Specialist

Vitruvian Health; Dalton (GA); On-site; USD 34,000 - 50,000; Full time

Benefits offered by this job

403(b) Matching

Dental insurance

Employee assistance program (EAP)

Employee wellness program

Life and AD&D insurance

Short and Long-Term Disability

Flexible Spending Accounts

ICHRA for health insurance

Paid Annual Leave

Vision insurance

Job summary

Vitruvian Health seeks a Customer Service Representative to handle patient and payer inquiries, explain billing policies, and support reimbursement processes. The role supports the Patient Billing Office in a busy hospital setting.

Ideal candidates have 2–4 years in healthcare billing or related customer service, strong communication, and solid Excel/Outlook skills. Position is full-time in Dalton, GA with comprehensive benefits.

Qualifications

• Education: Completion of a high school diploma required. College level courses preferred.
• Experience: 2–4 years in hospital or medical billing or health care setting; customer service in non-health care fields considered.

Responsibilities

• Answer and resolve questions, concerns, complaints from patients, family members, insurers or employees via telephone and other channels.
• Serve as liaison between patients, guarantors, and payers; explain policies and procedures and discuss billing and reimbursement requirements.
• Perform billing, posting, and reimbursement duties; escalate only complex issues to management.

Skills

Customer service

Communication

Problem solving

Time management

Outlook

Education

High school diploma

College courses

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Vitruvian Health seeks a Customer Service Representative to handle patient and payer inquiries, explain billing policies, and support reimbursement processes. The role supports the Patient Billing Office in a busy hospital setting.

Ideal candidates have 2–4 years in healthcare billing or related customer service, strong communication, and solid Excel/Outlook skills. Position is full-time in Dalton, GA with comprehensive benefits.