Healthcare Appointment Outreach Specialist

BEST MEDICAL CENTER INC; Miami (FL); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Training & development

Job summary

BEST MEDICAL CENTER INC is seeking a motivated Telemarketing Representative for our Healthcare Call Center in Miami, FL. The role focuses on outbound calls to promote services, generate leads, and schedule appointments, while delivering exceptional patient service.

The ideal candidate is confident, persuasive, and goal-oriented, with strong communication skills in English and Spanish. Prior call center or healthcare experience is a plus, and full-time hours with potential evening or weekend

Qualifications

• 1+ year of telemarketing, sales, call center, or customer service experience.
• Excellent verbal communication and telephone skills.
• Confident, friendly, and professional demeanor.
• Strong sales, follow-up, and objection-handling skills.
• Goal-oriented and motivated by commission-based earnings.
• Basic computer and CRM skills.
• Bilingual English/Spanish preferred.
• Healthcare experience is a plus.

Responsibilities

• Make outbound calls to prospective and existing patients.
• Promote services and appointment opportunities.
• Generate and follow up on leads to increase scheduled appointments.
• Answer inbound calls and provide excellent customer service.
• Schedule, confirm, and reschedule appointments.
• Document calls, leads, and appointment outcomes accurately.
• Meet individual and team sales and appointment-setting goals.
• Maintain patient confidentiality and follow HIPAA and company policies.
• Refer medical or clinical questions to the appropriate staff.

Skills

Telemarketing experience

Excellent communication

Sales skills

Bilingual English/Spanish

CRM basics

Tools

CRM

Phone system

MS Office

Job description

BEST MEDICAL CENTER INC is seeking a motivated Telemarketing Representative for our Healthcare Call Center in Miami, FL. The role focuses on outbound calls to promote services, generate leads, and schedule appointments, while delivering exceptional patient service.

The ideal candidate is confident, persuasive, and goal-oriented, with strong communication skills in English and Spanish. Prior call center or healthcare experience is a plus, and full-time hours with potential evening or weekend