Bilingual Healthcare Outbound Call Specialist

KeyStaff Inc.; Pompano Beach (FL); On-site; USD 20,457 - 29,136; Full time

Job summary

A healthcare staffing agency in Pompano Beach is seeking a Bilingual Call Center Agent to manage scheduling for clinical appointments. The ideal candidate will have at least 1 year of sales, call center, and customer service experience, thriving in a fast-paced environment. Responsibilities include making outbound calls, managing an efficient scheduling process, and ensuring high levels of patient and member satisfaction. Compensation starts at $18.00 per hour plus commission.

Qualifications

• 1+ year of Sales or Collections experience required.
• 1+ year of Call Center experience with outbound calling.
• 1+ year of Customer Service experience.
• Strong computer literacy skills.
• Capable of navigating multiple systems at once.
• Excellent verbal communication and listening skills.
• Experience in a fast-paced environment.

Responsibilities

• Make high-volume outbound calls to schedule clinical appointments.
• Manage cancellations and reschedules efficiently.
• Follow call scripts and overcome objections.
• Document updates in CRM and scheduling systems.
• Meet individual performance metrics including call volume.
• Provide compassionate customer service.

Skills

Sales experience

Outbound calling

Customer Service

Computer literacy

Verbal communication

Active listening

Tools

Microsoft Office Suite

Five9

Salesforce

Job description

A healthcare staffing agency in Pompano Beach is seeking a Bilingual Call Center Agent to manage scheduling for clinical appointments. The ideal candidate will have at least 1 year of sales, call center, and customer service experience, thriving in a fast-paced environment. Responsibilities include making outbound calls, managing an efficient scheduling process, and ensuring high levels of patient and member satisfaction. Compensation starts at $18.00 per hour plus commission.