Healthcare Appointment Coordinator

Essen Health Care; New York (NY); On-site; USD 25,000 - 33,000; Full time

Job summary

Essen Health Care in New York seeks a dedicated Scheduler to coordinate appointments across our growing network. You will manage weekly schedules, confirm times with patients, and liaise with clinicians to ensure smooth operations.

The role emphasizes clear communication, professionalism, and adherence to insurance and billing processes. Experience with ECW is preferred, and bilingual Spanish/English is a plus.

Qualifications

• High School Diploma or GED required.
• 2 years in medical or customer service experience.
• Healthcare experience is a plus.
• Knowledge of insurance requirements and medical terminology preferred.
• Minimum 1–2 years scheduling experience.
• Experience with ECW strongly preferred.
• Bilingual in Spanish and English is a plus but not required.
• Excellent written, oral, and listening communication.

Responsibilities

• Answer calls and emails, greet patients, and remind of appointments.
• Schedule appointments for consultations, procedures, and visits.
• Coordinate with health care professionals on schedules and changes.
• Process insurance claims and billing duties.
• Resolve scheduling conflicts as they occur.

Skills

Customer service

Scheduling

Communication

Professionalism

Insurance knowledge

Medical terminology

Bilingual (Spanish/English)

Education

High School Diploma or GED

Tools

ECW

Job description

Essen Health Care in New York seeks a dedicated Scheduler to coordinate appointments across our growing network. You will manage weekly schedules, confirm times with patients, and liaise with clinicians to ensure smooth operations.

The role emphasizes clear communication, professionalism, and adherence to insurance and billing processes. Experience with ECW is preferred, and bilingual Spanish/English is a plus.