In-Home Care Scheduler & Care Coordination Specialist

Essen Health Care; New York (NY); On-site; USD 45,000 - 60,000; Full time

Job summary

Essen Health Care is seeking a detail-oriented Scheduling Integrated Care Coordinator to manage primary care provider home visits in New York. The role involves scheduling appointments, optimizing routes, and ensuring effective communication among patients, caregivers, and clinical staff.

This position is suitable for individuals who thrive in a fast-paced healthcare environment and aim to make a meaningful impact on underserved communities. A supportive team atmosphere and growth opportunities are offered within our expanding medical group.

Qualifications

• 1-2 years of direct customer service experience.
• Prior experience coordinating in-home services or provider scheduling strongly preferred.

Responsibilities

• Coordinate and schedule in-home visits based on provider availability and patient needs.
• Conduct scheduling calls with high professionalism.
• Confirm, reschedule, and cancel appointments as necessary.
• Monitor scheduling changes to maintain workflow efficiency.
• Collaborate with teams to resolve scheduling conflicts.

Skills

Bilingual: fluent in Spanish, Mandarin, Russian

Excellent communication and public speaking skills

Strong organizational and time management skills

Cultural sensitivity and ability to work with diverse populations

Education

High school diploma or equivalent

Associate or bachelor's degree in healthcare administration or related field

Tools

Electronic Health Records (EHR)

Job description

Essen Health Care is seeking a detail-oriented Scheduling Integrated Care Coordinator to manage primary care provider home visits in New York. The role involves scheduling appointments, optimizing routes, and ensuring effective communication among patients, caregivers, and clinical staff.

This position is suitable for individuals who thrive in a fast-paced healthcare environment and aim to make a meaningful impact on underserved communities. A supportive team atmosphere and growth opportunities are offered within our expanding medical group.