In-Home Care Scheduling Coordinator

Essen Medical Associates; New York (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

Essen Medical Associates is seeking a detail-oriented Scheduling Integrated Care Coordinator in New York. You'll coordinate provider home visits, ensuring seamless communication and optimizing patient appointments in a fast-paced healthcare environment.

This role requires excellent organizational skills, direct customer service experience, and a commitment to delivering high-quality patient care. Opportunities for growth are available in a supportive team setting focused on access and innovation in healthcare delivery.

Qualifications

• 1-2 years of direct customer service experience.
• Prior experience coordinating in-home services, field operations, or provider scheduling preferred.

Responsibilities

• Coordinate and schedule in-home visits according to provider availability.
• Conduct scheduling calls while maintaining professionalism.
• Confirm, reschedule, and cancel appointments as necessary.
• Identify urgent patient needs according to clinical guidelines.
• Collaborate with dispatch and clinical teams to resolve scheduling conflicts.

Skills

Bilingual: Fluent in Spanish, Mandarin, Russian

Excellent communication skills

Strong organizational skills

Cultural sensitivity

Education

High school diploma or equivalent

Associate or bachelor's degree in healthcare administration, business, or related field

Tools

Electronic Health Records (EHR)

Job description

Essen Medical Associates is seeking a detail-oriented Scheduling Integrated Care Coordinator in New York. You'll coordinate provider home visits, ensuring seamless communication and optimizing patient appointments in a fast-paced healthcare environment.

This role requires excellent organizational skills, direct customer service experience, and a commitment to delivering high-quality patient care. Opportunities for growth are available in a supportive team setting focused on access and innovation in healthcare delivery.