In-Home Care Scheduling Coordinator

Essen Healthcare; New York (NY); On-site; USD 45,000 - 60,000; Full time

Job summary

Essen Healthcare in New York is seeking a Scheduling Integrated Care Coordinator to support home visits for primary care providers. This role involves scheduling patient appointments, optimizing provider routes, and ensuring effective communication among patients and clinical staff.

The ideal candidate should have strong organizational skills and at least 1-2 years of customer service experience. It's an exciting opportunity to impact healthcare delivery in underserved communities.

Qualifications

• 1-2 years of direct customer service experience.
• Prior experience coordinating in-home services, field operations, or provider scheduling strongly preferred.

Responsibilities

• Coordinate and schedule in-home visits with provider availability and patient needs.
• Conduct outbound and inbound scheduling calls maintaining patient-centered communication.
• Confirm, reschedule, and cancel appointments as necessary.

Skills

Bilingual: Fluent in Spanish, Mandarin, Russian

Excellent communication and public speaking skills

Strong organizational and time management skills

Cultural sensitivity

Education

High school diploma or equivalent

Associate or bachelor's degree in healthcare administration, business, or a related field

Tools

Electronic Health Records (EHR)

Job description

Essen Healthcare in New York is seeking a Scheduling Integrated Care Coordinator to support home visits for primary care providers. This role involves scheduling patient appointments, optimizing provider routes, and ensuring effective communication among patients and clinical staff.

The ideal candidate should have strong organizational skills and at least 1-2 years of customer service experience. It's an exciting opportunity to impact healthcare delivery in underserved communities.