Scheduler

Essen Health Care; New York (NY); On-site; USD 25,000 - 33,000; Full time

Job summary

Essen Health Care in New York seeks a dedicated Scheduler to coordinate appointments across our growing network. You will manage weekly schedules, confirm times with patients, and liaise with clinicians to ensure smooth operations.

The role emphasizes clear communication, professionalism, and adherence to insurance and billing processes. Experience with ECW is preferred, and bilingual Spanish/English is a plus.

Qualifications

• High School Diploma or GED required.
• 2 years in medical or customer service experience.
• Healthcare experience is a plus.
• Knowledge of insurance requirements and medical terminology preferred.
• Minimum 1–2 years scheduling experience.
• Experience with ECW strongly preferred.
• Bilingual in Spanish and English is a plus but not required.
• Excellent written, oral, and listening communication.

Responsibilities

• Answer calls and emails, greet patients, and remind of appointments.
• Schedule appointments for consultations, procedures, and visits.
• Coordinate with health care professionals on schedules and changes.
• Process insurance claims and billing duties.
• Resolve scheduling conflicts as they occur.

Skills

Customer service

Scheduling

Communication

Professionalism

Insurance knowledge

Medical terminology

Bilingual (Spanish/English)

Education

High School Diploma or GED

Tools

ECW

Job description

Essen Health Care is the largest privately held, multispecialty medical group in New York, providing high-quality, compassionate care to some of the state’s most vulnerable and underserved residents.

Founded in 1999, we’ve grown from a single primary care office into a network of 50+ locations offering urgent care, primary care and specialty services, from women’s health to endocrinology and psychiatry. We also provide nursing home support, care management, and in-home care through our Essen House Calls program. Guided by a Population Health model, our team of 500+ providers deliver care in-person, at home, or via telehealth, ensuring patients get the support they need when and where they need it.

We’re looking for talented, motivated individuals to join our growing team. Whether you’re a medical provider, administrator, or operations professional, there’s a career here for you. Join us in making a real difference in the health of our community.

Job Summary

Scheduler, or Appointment Scheduler, coordinates appointments for employees, customers or patients. Their main duties include planning weekly employee schedules, determining appointment lengths and making phone calls to patients or customers regarding their appointment or meeting times.

Responsibilities

• Answer phone calls and e-mails, greeting patients and prospective patients and reminding them of upcoming appointments
• Scheduling appointments for patient consultations, procedures and visits with medical personnel
• Liaise and coordinate with health care professionals about schedules, patients and any changes
• Accept and submit insurance claims and payment, as well as perform billing duties
• Resolve scheduling conflicts as they occur

Job requirements

• High School Diploma or Equivalent (GED);
• 2 years of working experience in the medical field or customer service.
• Healthcare experience a plus
• Knowledge of insurance requirements and medical terminology preferred.
• Minimum 1-2 years scheduling experience
• Experience with ECW strongly preferred
• Bilingual (Spanish / English) is a plus but not a requirement\\
• Superb communication skills (written, oral, and listening)
• Must be able to maintain professionalism and a positive attitude.

ESSEN HEALTH CARE IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER

Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.