Healthcare Appointment Coordinator

Silver Pine Medical Group; California; On-site; USD 25,000 - 33,000; Full time

Job summary

Silver Pine Medical Group is seeking a Patient Appointment Scheduler to manage scheduling for new and established patients in a fast-paced clinic. You will provide high-quality customer service, route calls, and ensure accuracy of patient information and insurance details.

The role requires knowledge of medical scheduling practices, familiarity with scheduling software, and the ability to multi-task while maintaining calm communication with patients and staff.

Qualifications

• Knowledge of medical practice protocols related to appointment scheduling.
• Knowledge of medical terminology.
• Knowledge of health insurance plans and coverage (preferred).
• Familiarity with manual/computerized scheduling systems and software.
• Strong knowledge of customer service techniques.
• Ability to communicate calmly and effectively with patients, physicians, and staff.
• Ability to problem solve and resolve conflicts.
• Ability to adapt to frequent schedule changes and patient needs.

Responsibilities

• Answer incoming calls, emails or inquiries to schedule appointments.
• Schedules patients (new and established) by phone and prioritizes based on patient needs.
• Maintain scheduling records and ensure accuracy of information.
• Coordinate with physicians and staff to align appointments with availability.
• Attach insurance policies to correct plans with provided information.

Skills

Medical scheduling

Medical terminology

Insurance knowledge

Scheduling software

Customer service

Communication

Conflict resolution

Multi-tasking

Call quality adherence

Education

High School Diploma

Associate degree

Tools

Word processing

Job description

Silver Pine Medical Group is seeking a Patient Appointment Scheduler to manage scheduling for new and established patients in a fast-paced clinic. You will provide high-quality customer service, route calls, and ensure accuracy of patient information and insurance details.

The role requires knowledge of medical scheduling practices, familiarity with scheduling software, and the ability to multi-task while maintaining calm communication with patients and staff.