Healthcare API Support Specialist I

GE Healthcare; Milwaukee (WI); On-site; USD 45,000 - 60,000; Full time

Job summary

GE Healthcare in Milwaukee is looking for a Technical Support Specialist I to assist external clients with API Healthcare software. The role involves diagnosing, troubleshooting, and resolving issues while educating clients on software functionality.

The ideal candidate should have an associate degree or relevant experience, strong problem-solving skills, and effective communication abilities. A background in SQL and proficiency with PC software are essential.

Qualifications

• Associate degree or higher in a technical or business-related field preferred.
• Two years related experience and/or training, or equivalent combination of education and experience.
• Basic to advanced working knowledge of one main API Healthcare solution.

Responsibilities

• Provide assistance via phone, e-mail, and client portal on API Healthcare software.
• Diagnose, troubleshoot, and resolve application/device questions.
• Document all correspondence and activities related to tickets.

Skills

Troubleshooting skills

Communication skills

SQL knowledge

PC and web-based software skills

Analytical skills

Organizational skills

Education

Associate degree in a technical or business related field

Job description

GE Healthcare in Milwaukee is looking for a Technical Support Specialist I to assist external clients with API Healthcare software. The role involves diagnosing, troubleshooting, and resolving issues while educating clients on software functionality.

The ideal candidate should have an associate degree or relevant experience, strong problem-solving skills, and effective communication abilities. A background in SQL and proficiency with PC software are essential.