Healthcare IT Support Specialist I

GE Healthcare; Town of Hartford (WI); On-site; USD 40,000 - 55,000; Full time

Job summary

GE Healthcare located in Hartford, Wisconsin seeks a Technical Support Specialist I to provide assistance for their API Healthcare software. The role involves diagnosing technical issues, educating clients on software functions, and ensuring effective communication.

The ideal candidate should have a strong background in technical support and be able to handle a variety of inquiries while working towards corporate goals. An educational background with an associate degree or equivalent experience is preferred.

Qualifications

• Completion of required training on all supported platforms of one API Healthcare solution.
• Strong aptitude for learning complex hardware/software solutions.
• Demonstrated ability to prioritize, multi-task, and thrive in a fast-paced environment.

Responsibilities

• Provide assistance via phone, e-mail, and client portal for API Healthcare software.
• Diagnose, troubleshoot, and resolve application/device questions and potential issues.
• Document all correspondence and activities related to tickets in client tracking software.

Skills

Strong PC and web-based software skills

Ability to explain technical concepts to non-technical users

Strong troubleshooting and analytical skills

Ability to create and update basic T-SQL scripts

Education

Associate degree or higher preferred or two years related experience

Tools

MS Office

Windows operating systems

Job description

GE Healthcare located in Hartford, Wisconsin seeks a Technical Support Specialist I to provide assistance for their API Healthcare software. The role involves diagnosing technical issues, educating clients on software functions, and ensuring effective communication.

The ideal candidate should have a strong background in technical support and be able to handle a variety of inquiries while working towards corporate goals. An educational background with an associate degree or equivalent experience is preferred.