Technical Support Specialist I

GE Healthcare; Town of Hartford (WI); On-site; USD 40,000 - 55,000; Full time

Job summary

GE Healthcare located in Hartford, Wisconsin seeks a Technical Support Specialist I to provide assistance for their API Healthcare software. The role involves diagnosing technical issues, educating clients on software functions, and ensuring effective communication.

The ideal candidate should have a strong background in technical support and be able to handle a variety of inquiries while working towards corporate goals. An educational background with an associate degree or equivalent experience is preferred.

Qualifications

• Completion of required training on all supported platforms of one API Healthcare solution.
• Strong aptitude for learning complex hardware/software solutions.
• Demonstrated ability to prioritize, multi-task, and thrive in a fast-paced environment.

Responsibilities

• Provide assistance via phone, e-mail, and client portal for API Healthcare software.
• Diagnose, troubleshoot, and resolve application/device questions and potential issues.
• Document all correspondence and activities related to tickets in client tracking software.

Skills

Strong PC and web-based software skills

Ability to explain technical concepts to non-technical users

Strong troubleshooting and analytical skills

Ability to create and update basic T-SQL scripts

Education

Associate degree or higher preferred or two years related experience

Tools

MS Office

Windows operating systems

Job description

Job Description

Position: Technical Support Specialist I. Responsibilities include providing technical assistance to external client base for one main API Healthcare software solution. Plays key role in call center diagnosing, troubleshooting, and resolving application questions and issues, educating clients on functions and features, and escalating problems as needed.

1. Provide assistance via phone, e-mail, and client portal for main API Healthcare software or devices.
2. Perform remote dial-in support to clients as needed.
3. Diagnose, troubleshoot, and resolve application/device questions and potential issues.
4. Educate clients on functions and features to increase self-sufficiency.
5. Escalate potential problems to next-tier, leadership, etc.
6. Document all correspondence and activities related to tickets in client tracking software.
7. Seek continuous solution knowledge and industry knowledge.
8. Share constructive feedback and ideas to improve department or API Healthcare.
9. Meet or exceed individual, department, and corporate goals and imperatives.
10. Perform other duties and projects as assigned.

Qualifications

Associate degree or higher preferred, or two years related experience and/or training, or equivalent combination of education and experience.

• Completion of required training on all supported platforms of one API Healthcare solution (Time & Attendance, Staffing & Scheduling, Human Resources & Payroll) or equivalent industry experience.
• Basic to advanced working knowledge of one main solution (Time & Attendance, Staffing & Scheduling, or Human Resources & Payroll) or equivalent industry experience.
• Strong PC and web-based software skills, including MS Office and Windows operating systems.
• Ability to create and update basic T‑SQL scripts.
• Basic to intermediate knowledge of all SQL platforms, including replication.
• Basic to intermediate knowledge of database structure.
• Basic to intermediate knowledge of troubleshooting tools.
• High aptitude for learning complex hardware/software solutions.
• Works effectively independently and as part of a team.
• Ability to explain technical concepts to non-technical users.
• Strong and creative troubleshooting, problem solving, and analytical skills.
• Ability to prioritize, multi‑task, and thrive in a fast‑paced environment and adapt to changing priorities.
• Exceptional verbal and written communication skills.
• Strong interpersonal skills working with a professional client base.
• Excellent organizational skills with attention to detail.
• Set strong examples of ethics, knowledge, and drive in the environment.
• Ability to understand API Healthcare’s culture.

Additional Information

All information will be kept confidential according to EEO guidelines. GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.