Healthcare AI CX Solution Architect (Presales Lead)

Tata Consultancy Services; Dallas (TX); Presencial; USD 139 000 - 188 000; Tempo integral

Resumo da oferta

Tata Consultancy Services is seeking a Lead Solution Architect and SME for the Healthcare vertical to own end-to-end presales and strategy for U.S. healthcare deals. You will lead U.S.

and global pursuits, engage with client executives, assess current contact center operations, design AI-led CX solutions, and drive ROI modeling. The role requires deep knowledge of payer/provider operations, regulatory compliance, CRM platforms, and emerging Agentic/Voice AI technologies, with travel to client

Qualificações

• Bachelor's or master's degree in business administration or related field.
• 16+ years of experience in BPO / Customer Operations.
• 10+ years in U.S. healthcare delivery and/or healthcare solutioning.
• Mandatory experience in U.S. Healthcare Payor operations.
• Strong techno functional understanding of healthcare contact center platforms.
• Experience with CRM, member/provider workflows, analytics, and AI led CX.
• Healthcare certifications preferred.

Responsabilidades

• Lead solution design, approach, and strategy across proactive and reactive healthcare deals.
• Deep knowledge of CRM, platforms, and tools used by U.S. Payor and Provider organizations (e.g., PEGA, TriZetto Facets, agent workspaces, knowledge management, scripting tools).
• Identify emerging trends, disruptive technologies, and evolving customer needs in U.S. healthcare.
• Hands on experience creating proposals, presentations, and end to end deal constructs; defend solutions with client executives.
• Lead development and review of RFP/RFQ responses for U.S. healthcare clients.
• Partner closely with sales for GTM motions and new logo pursuits.
• Build and sustain a healthy U.S. healthcare deal pipeline.
• Strong understanding of U.S. healthcare compliance and regulatory frameworks (HIPAA, HITECH, TCPA).
• Ability to analyze upstream and downstream interaction flows to tailor intent driven strategies.
• Travel to U.S. client sites as required for due diligence and solution defense.
• Provide business led technology implementation strategies aligned to desired outcomes.
• Deliver competitive intelligence, market insights, and partnership recommendations.
• Perform financial analysis covering pricing models, cost structures, and ROI.
• Conceptualize AI led and Agentic AI based contact center solutions.
• Ensure responsible, compliant, and transparent AI adoption in line with U.S. regulatory expectations.

Conhecimentos

CRM platforms

AI led CX

Healthcare presales

Proposal development

Formação académica

Bachelor's or Master's in business administration or related field

Ferramentas

PEGA

TriZetto Facets

Agentic AI

Descrição da oferta de emprego

Tata Consultancy Services is seeking a Lead Solution Architect and SME for the Healthcare vertical to own end-to-end presales and strategy for U.S. healthcare deals. You will lead U.S.

and global pursuits, engage with client executives, assess current contact center operations, design AI-led CX solutions, and drive ROI modeling. The role requires deep knowledge of payer/provider operations, regulatory compliance, CRM platforms, and emerging Agentic/Voice AI technologies, with travel to client